Delivery and Returns Policy

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 1-3 working days and delivery will be detailed by way of email, this email will contain your Cargo Airway bill number and details of what the client must do at the time of delivery. Our delivery services are mentioned on the home page and all delivery costs will be automatically calculated at the time of checkout. Back Orders, paid & unpaid, are subject to price changes depending on the price changes once stock is available again and updates will be informed to customer over registered email. The goods will remain the responsibility of, Hong Kong, until the airway bill is signed, then responsibility is passed in full to the client. Failure to mark damages on the Cargo Airway bill at the time of the delivery, will, in the event of a claim, render the client fully responsible for the damage to the purchase. Marking the Cargo Airway bill as "unchecked" is not acceptable. No responsibility of goods will be accepted by in "Use Forwarder" logistic term once goods are handed/delivered to customers Goods Forwarder Logistics company. After delivery to Forwarder Logistics company responsibility is passed in full to the client.

Refunds policy in case of unavailability

The provision of goods and services by, Hong Kong is subject to availability. In cases of unavailability,, Hong Kong will refund the client in full within 3 days. Refunds / replacement of damaged goods will only be applied if the goods were checked at the time of delivery and marked on the Cargo Airway bill. 

Returns policy, Hong Kong do not accept returns, unless the product is damaged at time of delivery and damages are logged on the Cargo Airway bill. 

Cancellation policy

Cancellation of orders by the client will attract a 10 % administration fee. Should the order be cancelled after it has been couriered, the receiver will be asked to return the goods to, Hong Kong Head Office at their own cost. Any courier costs incurred by, Hong Kong for cancelled orders will be deducted from the over all cost before the payment is refunded. Orders that await the customer logistics forwarder details from the customers registered email address stand unprocessed or cancelled after 2 days of order date. Back orders are subject to cancellation after 15 days of non receipt of goods from the suppliers, and in case customer does not agree with the price updates after the stock is again available on store. (Note: The decision, for making a payment refund or issuing a credit note, cancel process of any order including back orders remains with management and will be decided depending on the situation)

Export restriction

The offering on this website is available to all members. We would request to to check out with your local import laws and then only place an order. In case of any kind of forfeiture of the goods or legal action by the local authorities,, Hong Kong cannot be held responsible.